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6 Best eCommerce Use Cases for ChatGPT
Chatbots have become a popular tool for businesses of all sizes, and eCommerce companies are no exception. With…
Growing Retail Loyalty via Sustainability Discounts
As retailers struggle to retain sales volumes amid heightened inflation and a prolonged recession, innovating customer loyalty offerings…
TheCustomer Quick-Take: 1/26/23
Editor’s Note: In case you missed the news, it’s Data Privacy Week. See why we’re making such a…
The 5 Most Commonly Used Customer Care Success Metrics… and Why They Don’t Matter
A customer care center can’t be a black box. Technical support staff and Customer Support Managers (CSMs) are…
Frictionless Enterprise – the Digital User Experience
As with every other aspect of Frictionless Enterprise, digital connection is the fundamental driver of the transformation of…
TheCustomer Quick-Take: 1/24/23
In Defense of Defense. In today’s edition of TheCustomer Quick-Take: You say tomato, I say tomahto. Is it…
How to Recession-Proof Your Customers
It’s about keeping your closest customers even closer. Most of my week last week was spent at the…
Loyalty – A mirage or a fountainhead?
Marketers who can’t earn customer loyalty declare that it is dead. Brands earn loyalty by distinguishing themselves with…
A Behind-the-Scenes Look at Consumer Behavior
It’s not always obvious why people make the decisions they do. If a customer buys a certain product,…
TheCustomer Quick-Take: 1/19/23
From the Editor – Lots of feelings in today’s edition of the Quick-Take: We lead off with some…
