QT

In the latest edition of TheCustomer Quick-Take: California targets loyalty, the cost of bad CX, consumers just want…

In this edition of TheCustomer Quick-Take – 4 big reasons enterprises are focusing on CX, 2 big data…

In this edition of TheCustomer Quick-Take:  Finding the fine line on consent forms, 3 reasons to think beyond…

In this new year’s edition of TheCustomer Quick-Take: Underestimating the power of empathy (twice), what it takes to…

In this edition of TheCustomer Quick-Take: Crypto takes one more tiny step toward mainstream, Fashion retailers need to…

In this edition of TheCustomer Quick-Take: Crypto takes one more tiny step toward mainstream, Fashion retailers need to…

TheCustomer Quick-Take Refresh. Back from a brief hiatus, having literally piles of news & developments to sift through,…

In the latest edition of TheCustomer Quick-Take: Paying attention to culture is paying off, The downside of more…

In the latest edition of TheCustomer Quick-Take: Would you still be loyal if you couldn’t know your rewards?,…

In this edition of TheCustomer Quick-Take: Evidence that convenience isn’t all that, Where to put your digital transformation…

In this edition of TheCustomer Quick-Take:  CMOs get vindicated, the rise of the belief-driven consumer, there’s a LOT…

In this edition of the Quick-Take: Omnichannel’s ever-presence, B2B How-to, Travel’s magic pill, Be on the lookout for…

In this edition of TheCustomer Quick-Take: Next-level personalization, martech disfunction, improving customer satisfaction, and where to spend your…

In this edition of the Quick-Take: CX is literally everything, don’t be that CMO, data science D.E.& I.,…

In the latest edition of TheCustomer Quick-Take: Some surprising stats to help guide your customer strategies, Expanding your…

Here’s what we think you should know this week: Gen Z’s brand affinity isn’t, the CMO wish-list, China…

In the latest edition of TheCustomer Quick-Take: Paying attention to the coming Org Chart shifts, Delivering self-serve tech…

In the latest edition of the Quick-Takes: CMOs reporting up to their CXOs, empirical proof of the value…

In the latest edition of TheCustomer QT: Taking comfort in failed digital transformation (you’re not alone), Chances are…

In the latest edition of TheCustomer QT: Privacy pays off, editable stacks are here, the limitations of big…

In today’s edition of TheCustomer QT: On the edge of data privacy hell, how to keep good employees,…

Things we think you should be aware of (the latest edition of TheCustomer QT): Still solving for solid data…

In this week’s edition of TheCustomer QT:  Deep in the data privacy weeds, Why is your customer crying,…

In this week’s installment of TheCustomer QT – The problem and the fix for CX, Honesty & empathy…

In the latest edition of TheCustomer QT:  Consumer expectations unexpected shifts, better metrics, the marketing talent gap, and…

In the latest edition of TheCustomer QT:  Re-shaping email, Customer data efficiencies, CX leaders’ purchase priorities, and a…

In the latest edition of TheCustomer QT – Marketers’ struggles and our responses, What does ‘trust’ mean to…

TheCustomer QT is our super-surfable weekly roundup of the important news, facts and opinion driving customer strategy and…

In the latest edition of TheCustomer QT:  Baby steps toward a national data privacy policy, HIPPAA only works…

Chunkier. You may have noticed that today’s edition of theCustomer QT has fewer entries than normal.  That’s partially…