Shopping Reinvented: The Data-Driven Smart Cart Revolution is Here
I recently had a conversation with Yaniv Zuckerman from Cust2Mate about the transformative impact of technology on retail…
Personalizing Loyalty: The TRIFFT Way to Forge Community & Retention
Ever wondered what it takes to cultivate a loyal customer base that feels more like a community? Jakub…
QuickTake – the Week in Customer Engagement 4/1/24 edition.
In the fast-evolving landscape of customer engagement, the last two weeks have been particularly rich in developments and…
QuickTake – The Week in CX
Here’s a roundup of the latest major news items from around the world of CX. This past week…
Crafting a Data Defense in the Age of AI
In our latest episode, we delve into the important aspects of AI security, focusing on how orchestration platforms…
Transforming Retail Strategies Through Generative AI
Join us for an insightful conversation with Matt Hopkins from Board International as we discuss the evolving landscape of retail…
Loyyal and Finfare join forces to redefine Loyalty Rewards with innovative Payment-Linked Solutions
Loyyal and Finfare have forged a strategic alliance aimed at seamlessly integrating best in class Payment Linked Offers…
Eagle Eye Unveils EagleAI, an AI-Powered Data Science Solution Designed for Retail
Eagle Eye, the leading SaaS business that executes loyalty, personalised promotions and omnichannel marketing solutions for retail, travel…
How AI is Transforming RevOps
Wondering how to hit the bull’s eye in RevOps? Tune in to our lively talk with Eilon Reshef,…
Blackhawk Network Announces Integration with Salesforce
Blackhawk Network customers can now benefit from innovative digital rewards technology to deliver hyper-targeted engagement and drive customer…
Navigating Ethics and AI in Business
Peter van der Putten, Director of PEGA’s AI Lab sheds light on how companies can balance the interests…
Loyalty Landslide: US Consumers Demand More as Loyalty Declines
The SAP Emarsys Customer Loyalty Index 2023 reveals that US brand loyalty is falling fastest globally Empowering loyalty through value…
Aragon Research Positions Gryphon.ai as a Leader in Enterprise Coaching
Gryphon.ai, the leader in compliance and AI-powered conversation intelligence, today announced it has been positioned by Aragon Research, Inc. in…
Decoding the AI Impact on Customer Advocacy: Insights from GoDaddy
Ever wondered how AI could revolutionize customer experience? Get ready to be enlightened by our guest, Mel Si,…
Experience Architecture: The Secret Sauce of Effective Customer Engagement
Ever wondered how a company can craft a customer experience that feels not just personalized, but completely holistic…
Pushing Boundaries in Grocery Retail Innovation
Our guest for today’s episode is Andrew Cron, who wears many hats as the Senior Vice President, Chief…
SurveyMonkey Launches SurveyMonkey Forms
New offering includes a powerful, intuitive form solution, a collection of app integrations, and customizable templates for event…
CRM Survey Shows CRM Evolving to ‘Customer Personal Assistant’
A new survey shows organizations are demanding more from their Customer Relationship Management (CRM) investments to meet modern-day…
At the Intersection of AI and CX
Nitin Badjatia is the Senior Vice President of SAP CX Solution Management. In this conversation, Nitin walks us…
Amit Prakash Joins SurveyMonkey as Chief Marketing Officer
SurveyMonkey, a global leader in online surveys and forms, today announced Amit Prakash has joined the company as…
A Deep Dive into Gen Z’s Choices
Imagine cracking open the secret behind Gen Z’s snacking habits. That’s exactly what we’re doing today with Mary…
Exploring the Next Frontier of Retail
Welcome to the world of loyalty marketing, where data drives decisions and personalization is key. In this episode,…
The Power of Passion in Effective Business Strategy
Passion is a funny thing. It drives us to do the most incredible, and sometimes, the most challenging…
Navigating Customer Engagement in the Age of CDPs and Generative AI
“I think what we found is that the value of solving that sort of core data, foundational CDPs…
Realtime Customer Engagement Pays Dividends
We’re able to show merchants – in realtime – how providing customers with an experience that is specific…
Discovering the Magic of Cannes Lions: A Study in Creativity
Ingrid and Mike sit down (virtually) with Gaelle Comte of the Cannes Lion Festival to discover how the…
Capillary Technologies: Pushing Boundaries in Loyalty & Customer Engagement
Founded in 2012, Capillary Technologies has been at the forefront of revolutionizing the loyalty and customer experience landscape. Established in…
The Emotional Anatomy of Customer Experience
If emotions are that important to the customer experience, then certainly you must be measuring them, right? Ready…
Creating Resonance: How Values Shape Consumer Engagement
Unlock the power of values in marketing. Join us on this enlightening journey with our guest, David Allison,…
Unraveling the Impact of AI on Customer Expectations
Super enlightening discourse with Laura Wronski, the director of Research at SurveyMonkey – we dissect the State of…
BeCause Partners with Booking.com
BeCause, a startup enterprise software company transforming how the hospitality, travel, and tourism industries manage their sustainability data,…
Exploring the 2023 State of Customer Experience Report
What if you could understand the key to customer loyalty, employee retention, and an impressive customer experience? We…
8×8 Launches New Technology Partner Ecosystem
8×8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced the 8×8 Technology Partner Ecosystem, a new program that…
Unpacking Transparency & Trust in Today’s AI Models
What happens when you lead with trust? Unravel the mysteries of AI as we enter the world of…
Humanizing Customer Interactions – A Discussion with John Sills
Have you ever pondered how a seemingly insignificant experience can completely transform your perspective? That’s the journey we…
Creating Sustainable Loyalty in the Age of Climate Consciousness
Can sustainable customer loyalty truly exist in the airline industry? Join us for a captivating conversation with a…
What’s behind Verint’s Super-powerful DaVinci AI?
Good answer: DaVinci AI is one of the largest purpose-build Large Language Models (LLMs) designed to address millions of…
Gatorade, Starbucks Frappuccino and Lipton Take Top Spots in the “Bev50” Psych-Pulse Brand Strength Index”
The most popular of 50 leading beverage brands in the U.S. are Gatorade, Starbucks Frappuccino and Lipton teas,…
Customerland Ep 15 – Leveraging Data-Infused Customer Success
Nikola Mijic, CEO of Matik on how a strong listening process lies at the heart of every customer success effort.
Palace Resorts Selects Amperity to Fuel First-Party Data Strategy
Palace Resorts, an all-inclusive vacation provider with properties in Mexico and Jamaica, announced it selected Amperity, the leading enterprise…
22nd Annual Most Patriotic Brands in America Survey
Jeep, Disney, Ford, Coke, and Levi Strauss Take Top Spots. 71% Think Patriotism Is ‘Extremely’ or ‘Very’ Important
Customerland Ep 14 – Unlocking Exceptional Customer Experience
What happens when you prioritize company culture and employee experience above all else? Join us as we dive…
Verint Enterprise Experience Management Unifies Unstructured Data Across the Enterprise
ENGAGE 2023, LAS VEGAS, June 13, 2023 – Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today introduced Verint Enterprise Experience Management (XM) which…
Verint Empowers Contact Center Users with Engagement Data Insights
ENGAGE 2023, LAS VEGAS, June 13, 2023 – Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today launched Verint Engagement Data InsightsTM providing…
Verint Da Vinci AI Leverages the Latest Artificial Intelligence Innovations
ENGAGE 2023, LAS VEGAS, June 13, 2023 – Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today introduced more Verint Da VinciTM AI…
Verint Launches Open CCaaS Platform Offering Freedom and Flexibility to Future Proof the Contact Center
ENGAGE 2023, LAS VEGAS, June 13, 2023 – Verint® (Nasdaq: VRNT), The Customer Engagement CompanyTM, powering 85 percent of the Fortune…
State of Loyalty: 2023 Hospitality Rewards Report – iSeatz
iSeatz, a leading provider of travel loyalty technology and digital commerce solutions for travel and lifestyle brands, including Amex,…
Customerland EP 13 – Things You Learn Along the Way – with Chris Brogan
At one point in time Chris Brogan had a pretty big corner on the internet. He was one…
Forever 21 Selects Amperity to Accelerate First-Party Data Strategy
Amperity, the leading enterprise customer data platform (CDP) for consumer brands, today announced Forever 21 has selected Amperity as the…
20th Annual Most Innovative Brands Survey
Brands named for the first time by consumers took nearly forty percent (38%) of the top-50 spots in…