Browsing Category
Employee Experience
26 posts
Omnichannel Hybrid Retail: Five Steps to a Competitive Edge
Retailers that can connect their personnel and retail stores to digital commerce in real time can significantly increase conversion rates. And although technology is crucial, employees still matter the most.
A Smarter Approach to Digital Customer Conversations
A conversation with KNOWBL’s CEO and Co-founder, Jay Wolcott In this episode, we sit down with Jay Walcott…
Fostering a Culture of Gratitude: The Strategic Advantage
Why the focus right now on employee experience? Why should a company, right now of all times, be…
4 CX Trends for 2024: Your Guide to Navigating the Year Ahead
For many CX professionals, leaving 2023 behind comes with a sigh of relief. The increase in customer expectations…
Harnessing the Power of AI to Transform Team Productivity
In this episode, we’ll be talking with Lauren Kennedy from Glean about the company’s AI-powered search engine and…
Advanced Employee Experience: Rethinking Recognition
Progressive employee experience hinges on creating a culture where acknowledgment is as natural as complaining about Mondays. In…
The Secret Sauce of Employee Experience
Ever wondered how a great employee experience could be used to build deeper connections with your brand? Or…
Retail CX has an EX Problem
Unravel the essential connection between employee and customer experience in retail and you’re more than halfway there. Customer…
The Employee is Always Right
“The customer is king”, we’ve all heard it and know what it means. But a king is nothing…
Understanding the Return on Total Experience
Ron Shamah, CEO of Rightpoint, walks us through the intricate connections between employee experience, customer experience, and product…
Exploring the 2023 State of Customer Experience Report
What if you could understand the key to customer loyalty, employee retention, and an impressive customer experience? We…
Humanizing Customer Interactions – A Discussion with John Sills
Have you ever pondered how a seemingly insignificant experience can completely transform your perspective? That’s the journey we…
Customerland Ep 14 – Unlocking Exceptional Customer Experience
What happens when you prioritize company culture and employee experience above all else? Join us as we dive…
Customerland EP 5 – At the Intersection of CX & EX
Know what one of the main factors behind an effective CX effort is? (Hint: it’s EX) Know what…
Bring Customers Into Clear Focus
Employees who think their company is customer-centric are very optimistic about their companies and their future. Bad customer…
Employee Branding is a Critical Component of the Customer Experience
Employees are critical to delivering great customer experiences. When employees are treated fairly and feel empowered, they in turn deliver better experiences for customers.
Employee Branding is a Critical Component of the Customer Experience
Employees are critical to delivering great customer experiences. When employees are treated fairly and feel empowered, they in turn deliver better experiences for customers.
Hybrid Work: Closing the Gap Between Customer Expectations and Delivery
Companies are no longer competing against the service delivered by competitors but rather against the best experiences customers have received from companies in other industries too.
How Employee Experience is Fueling Customer Experience
Employees today are searching for more than just a good income and benefits.
Alida to Pilot a 4-Day Work Week For All Employees
Alida, a leader in Total Experience Management (TXM) software, today announced it will be piloting a 4-day work…
The Future of CX is Human & Transformative
At the end of the day, Customer Experience is a two-way street; a shared moment, a co-created encounter which happens in a given touchpoint situated in time and place.
The Secret to Seamless Employee Engagement
The best onboarding and engagement strategies start early and offer a cohesive, consistent experience tailored to the individual.
Design Thinking and the Employee Experience
Just as you can’t improve customer experience by holding “customer-centricity week” rallies, you can’t strengthen employee experience with a series of sympathetic emails.
How to Advance from Personalization to Customer Journey Orchestration
The goal of customer journey orchestration is to improve journey outcomes by enabling the most relevant interactions in the context of each customer’s goals and their overall experience.
Podcast: Insider Interviews with VaynerMedia’s Claude Silver
My version of scaling Gary,” acknowledges Claude Silver, “is to remind people that every single person is responsible for the culture at VaynerMedia.
Executive Interview: Howard Lax of Confirmit
We spoke with Howard Lax about the changes he has seen and what he’s looking toward as the worlds of Customer Experience and Employee Experience evolve over the near term.