Building Consumer Confidence in the Era of Digital Identities
Join me as we dive into the digital transformation with Haider Iqbal from Thales (like “Alice”). Haider will…
Data Driven: 84.51° Unlocks the Who, What Where & Why of Omnichannel
We recently got to chat with Alex Trott to explore how Kroger works its data magic. We unpacked…
Breaking Away from Traditional CX Metrics for Enhanced Engagement
In this episode, we discuss the current and future state of Customer Experience (CX) with Dave Norton, Founder…
Unlocking Loyalty: The Unseen Power of Travel Rewards in Membership Engagement
In the ever-evolving landscape of customer engagement and loyalty, one constant remains: the quest for organizations to create…
QuickTake – the Week in Customer Engagement
Recent financial injections and strategic shifts offer a clear indication of the sector’s priorities and trajectory. The convergence…
AI at the Heart of Enterprise Communication
In this episode of Customerland, we sit down with Josh Feast, CEO and co-founder of Cogito, to discuss the…
SAP Announces New Commerce Cloud Payment Solution
WALLDORF — SAP SE (NYSE: SAP) today announced a new composable payment solution to help retailers stay ahead of changing customer…
CSG Premieres State of the Customer Experience 2024 Report
CSG® (NASDAQ: CSGS), a leading SaaS platform company helping brands make ordinary customer and employee experiences extraordinary, today released The…
Elevating Customer Success with IoT
Explore the advancements in IoT and the importance of customer satisfaction with Danny Keough, the global head of…
A Smarter Approach to Digital Customer Conversations
A conversation with KNOWBL’s CEO and Co-founder, Jay Wolcott In this episode, we sit down with Jay Walcott…
2024 Travel Loyalty Outlook Report Uncovers Changing Consumer Sentiment around Travel Priorities
The new report from arrivia explores how consumer attitudes toward travel have evolved since 2021, alongside travel brand…
Fostering a Culture of Gratitude: The Strategic Advantage
Why the focus right now on employee experience? Why should a company, right now of all times, be…
Building a Brand That Lasts: The Strategies of the Most Valued Companies on Earth
Building a brand that stands the test of time is no easy feat. Success requires a strategic combination…
iSeatz Unveils 2024 Loyalty Trends Report
New study reveals key trends impacting travel loyalty programs, shifting consumer habits, and opportunities for brands navigating the…
Influencers, Celebrities & Investments
In the world of fame and fortune, some celebrities go beyond the spotlight, strategically building wealth through diverse…
Turning Customer Service Hurdles into Loyalty Wins
Eric Carrasquilla, EVP and Division President of Customer Experience Solutions at CSG, shares insights into improving customer service.…
Pega Introduces New Generative AI Assistant
CAMBRIDGE, Mass – January 24, 2024 – Pegasystems Inc. (NASDAQ: PEGA), the leading enterprise AI decisioning and workflow automation platform provider,…
Mastering the New Dance of Consumer Expectations
Ever wondered why the pull of your favorite brand is so strong, or why some products seem to…
Glean Report Finds That IT Teams Are Increasing Budgets to Deploy Generative AI at All Costs
Budget for Generative AI Tools Will Nearly Triple Between 2023 and 2025 For the last year, the vast…
Brand Loyalty Juggernauts Exert Overwhelming Category Dominance
NEW YORK, NY, January 22, 2024 – Brand Keys (www.brandkeys.com), the global leader in loyalty and customer engagement, released its…
Harnessing the Power of AI to Transform Team Productivity
In this episode, we’ll be talking with Lauren Kennedy from Glean about the company’s AI-powered search engine and…
Entertainment, Media & Technology Trends to Watch in 2024:
As 2024 kicks into gear, we at Horowitz are concentrating on the shifts in entertainment, media, and technology…
72% of shoppers stay loyal to retailers that offer free returns
Research from SAP Emarsys Customer Engagement examines the future of shopping and how retailers can limit returns without…
Crafting the Future of Marketing: Human-AI Synergy with Tara DeZao of PEGA
Explore the evolving role of human-AI collaboration in marketing with Tara DeZao, Product Marketing Director at PEGA, specializing…
Alida Announces Efrem Ainsley as New CEO
Alida, the leader in community-centered experience research, today announced that Efrem Ainsley has been appointed as Chief Executive…
2024 Retail Marketing & Loyalty Outlook: A Conversation with Eagle Eye’s Tim Mason
In September of last year, we spoke with Tim Mason, CEO of Eagle Eye and architect of the…
Keeping Your Marketing Strategy Ahead of Regulatory Curves
Discover the crucial insights on maintaining compliance in marketing communications with industry experts Clay McNaught and Michelle Tilton…
New report hints at higher travel volumes and opportunities for travel loyalty programs
American consumers intend to travel more in 2024, but that doesn’t mean rising travel prices and the increased…
Open Banking and the Future of Rewards
Ever wondered how the world of open banking is revolutionizing rewards and incentives? Join me and open banking…
An Unconventional Path to Tech CEO
Ever wondered what it takes to integrate two companies post-acquisition? Meet our guest, Emarsys‘ CEO Joanna Milliken, an…
Better Retail Performance through Intelligent Engagement
Have you ever wondered how customer data can revolutionize your products and services? This episode brings you Jenni…
Wiedemann: Marketing is becoming Relationshipping
How C Suites Can Profitably Connect the Dots Caveat: my nickname at home is Admiral Obvious, which alerts…
New Verint Research Underscores the Need for Customer Experience Automation
As retailers head into the ever-critical holiday shopping season, new research from Verint® (NASDAQ: VRNT), The Customer Engagement Company™ highlights key…
Understanding the Return on Total Experience
Ron Shamah, CEO of Rightpoint, walks us through the intricate connections between employee experience, customer experience, and product…
Activating Earned Data
“We are hungry for earned data anywhere we can get it and it’s fine. You can get transactional…
NielsenIQ Launches Omnichannel Sales Data for Small, Emerging Brands
Emerging brands now have a single view of online, in-store, delivery and pickup performance through NielsenIQ’s Byzzer platform…
Verint Interaction Recording Enables Compliant Communication for Microsoft Teams
Verint Customer Engagement Platform Powers Interaction Recording Capabilities to Centrally Capture, Store, Retrieve and Analyze a Unique Range…
Alida Enters Funding Agreement Led By National Bank of Canada for USD $60 Million
Investment to fuel global expansion plans as Alida accelerates growth in Customer Experience Alida, a leader in experience…
New Horowitz Survey: Asians Not Impressed with Brand Marketing/Advertising Outreach
Horowitz Research findings from FOCUS Asian: State of Consumer Engagement 2022 study reveals that only 34% of Asian…
As Inflation Drives Brand Loyalty Downward, New Data Highlights Ways to Recession-Proof Business
Emarsys’ Annual Customer Loyalty Index highlights consumer attributes unevenly impacting loyalty to retailers, brands and stores – urging…
Momentive Announces SurveyMonkey Price Optimization Solution, Empowering Users to Find Optimal Prices for Products
The new solution democratizes access to pricing decision-making by putting the power of audience sentiment in the hands…
Meet the Silver Apples: Michael Wooh
Meet the Silver Apples: Michael Wooh, Head of Global Marketing at Gurobi Optimization On behalf of the Marketing Club…
Emplifi Acquires Customer-Powered Commerce Platform Pixlee TurnTo to Enable Brands To Deliver Authentic Content at Scale
Acquisition of Pixlee TurnTo is a perfect complement to Emplifi’s CX Platform, giving brands access to the user…
Forsta Unveils New CX Predictive Analytics Capabilities
Forsta clients will now be able to leverage predictive net promoter scores (pNPS) to foster a greater understanding…
Forsta Unveils New CX Predictive Analytics Capabilities
Forsta clients will now be able to leverage predictive net promoter scores (pNPS) to foster a greater understanding…
Meet the Silver Apples: Andrew Yost
Meet 2022 Silver Apple Award Honoree: Andrew Yost, CMO at HomeServeUSA On behalf of the Marketing Club…
Meet the Silver Apples: Andrew Yost
Meet 2022 Silver Apple Award Honoree: Andrew Yost, CMO at HomeServeUSA On behalf of the Marketing Club…
Meet the Silver Apples: Steve Carbone
Meet 2022 Silver Apple Award Honoree: Steve Carbone, Chief Digital Officer at MediaCom On behalf of the…
Meet the Silver Apples: Steve Carbone
Meet 2022 Silver Apple Award Honoree: Steve Carbone, Chief Digital Officer at MediaCom On behalf of the…
Meet the Silver Apples: Jim Kabakow
Meet 2022 Silver Apple Award Honoree: Jim Kabakow, Former CEO of Media Horizons On behalf of the…