AI Startup BeCause Advances Tourism Sustainability Practices
BeCause, the trailblazing startup transforming how the hospitality, travel, and tourism industries manage their sustainability data, has announced…
Customerland Ep 12: How to Grow Your Business Like a Weed
What is it about some business that seem to transcend the “normal” trajectory of growth and end up…
Customerland Ep 11: Accelerating into Retail Media Networks
Amperity is, at its core, a CDP. But as I suspected, and as Matt Hallett, their head of…
Is the UX/UI Sky Really Falling?
Generative AI is all the buzz, the rage and for a lot of professions, it’s also the source…
Customerland Ep 10 – Enterprise Opportunities in Generative AI
Peter van der Putten is Director of Pega’s AI lab – which essentially means that he’s in charge of all…
Customerland Ep 9: What Does Optimized CX Really Look Like?
Nicole Kyle is Managing Director and co-founder of CMP Research, the Customer Management Practice’s dedicated independent insights and research…
What Keeps CMOs and Brand Managers Up at Night?
Annual Marketing On My Mind Survey IDs This Year’s Market Terrors – A “Perfect Storm” of R-O-I, Inflation, and Profit…
Customerland Ep. 8 – Loyalty from the Ground Up
Tim Mason is quick to say that he didn’t “invent” the Tesco Club card but if you look…
Is this Grocery’s Great Loyalty Moment?
With persistent inflation and the ongoing cost of living crisis impacting retailers – especially grocery retailers – worldwide,…
Customerland EP 6 – Achieving Peak Personalization
Somewhere in-between none and way-too-much lies the perfect balance – threshold, if you will, of how much personalization…
