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Welcome to Customerland!
Customerland is a podcast about customers how to get more of them, how to keep them, what makes them tick. We talk to the experts, the technologies and occasionally actual people – you know customers – to find out what they’re all about. So if you’re a CX Pro, a loyalty marketer, a brand owner, an agency planner, if you’re a CRM and personalization geek, if you’re a customer service CSAT / NPS nerd, you finally have a home.
Crafting a Data Defense in the Age of AI
In our latest episode, we delve into the important aspects of AI security, focusing on how orchestration platforms…
A Smarter Approach to Digital Customer Conversations
A conversation with KNOWBL’s CEO and Co-founder, Jay Wolcott In this episode, we sit down with Jay Walcott…
Transforming Retail Strategies Through Generative AI
Join us for an insightful conversation with Matt Hopkins from Board International as we discuss the evolving landscape of retail…
Fostering a Culture of Gratitude: The Strategic Advantage
Why the focus right now on employee experience? Why should a company, right now of all times, be…
Turning Customer Service Hurdles into Loyalty Wins
Eric Carrasquilla, EVP and Division President of Customer Experience Solutions at CSG, shares insights into improving customer service.…
Mastering the New Dance of Consumer Expectations
Ever wondered why the pull of your favorite brand is so strong, or why some products seem to…
Harnessing the Power of AI to Transform Team Productivity
In this episode, we’ll be talking with Lauren Kennedy from Glean about the company’s AI-powered search engine and…
Crafting the Future of Marketing: Human-AI Synergy with Tara DeZao of PEGA
Explore the evolving role of human-AI collaboration in marketing with Tara DeZao, Product Marketing Director at PEGA, specializing…
Keeping Your Marketing Strategy Ahead of Regulatory Curves
Discover the crucial insights on maintaining compliance in marketing communications with industry experts Clay McNaught and Michelle Tilton…
Predicting the Next Wave in Grocery and Shopping Behavior
Discover the future of consumer shopping habits and strategy adaptation with Barbara Connors, Vice President Strategy and Acceleration…