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SAP Announces New Commerce Cloud Payment Solution
WALLDORF — SAP SE (NYSE: SAP) today announced a new composable payment solution to help retailers stay ahead of changing customer…
CSG Premieres State of the Customer Experience 2024 Report
CSG® (NASDAQ: CSGS), a leading SaaS platform company helping brands make ordinary customer and employee experiences extraordinary, today released The…
2024 Travel Loyalty Outlook Report Uncovers Changing Consumer Sentiment around Travel Priorities
The new report from arrivia explores how consumer attitudes toward travel have evolved since 2021, alongside travel brand…
iSeatz Unveils 2024 Loyalty Trends Report
New study reveals key trends impacting travel loyalty programs, shifting consumer habits, and opportunities for brands navigating the…
Loyyal and Finfare join forces to redefine Loyalty Rewards with innovative Payment-Linked Solutions
Loyyal and Finfare have forged a strategic alliance aimed at seamlessly integrating best in class Payment Linked Offers…
Pega Introduces New Generative AI Assistant
CAMBRIDGE, Mass – January 24, 2024 – Pegasystems Inc. (NASDAQ: PEGA), the leading enterprise AI decisioning and workflow automation platform provider,…
Glean Report Finds That IT Teams Are Increasing Budgets to Deploy Generative AI at All Costs
Budget for Generative AI Tools Will Nearly Triple Between 2023 and 2025 For the last year, the vast…
Brand Loyalty Juggernauts Exert Overwhelming Category Dominance
NEW YORK, NY, January 22, 2024 – Brand Keys (www.brandkeys.com), the global leader in loyalty and customer engagement, released its…
Eagle Eye Unveils EagleAI, an AI-Powered Data Science Solution Designed for Retail
Eagle Eye, the leading SaaS business that executes loyalty, personalised promotions and omnichannel marketing solutions for retail, travel…
72% of shoppers stay loyal to retailers that offer free returns
Research from SAP Emarsys Customer Engagement examines the future of shopping and how retailers can limit returns without…
Alida Announces Efrem Ainsley as New CEO
Alida, the leader in community-centered experience research, today announced that Efrem Ainsley has been appointed as Chief Executive…
New report hints at higher travel volumes and opportunities for travel loyalty programs
American consumers intend to travel more in 2024, but that doesn’t mean rising travel prices and the increased…
2024 Travel Trends Explored in New iSeatz Report
iSeatz, a leading provider of travel loyalty technology solutions for major airline, hotel, and financial services companies, has…
Jean-Matthieu Schertzer Named Chief Artificial Intelligence Officer of Untie Nots, Part of the Eagle Eye Group
Untie Nots, part of the Eagle Eye Group and the leading SaaS business that develops highly personalised, profitable and gamified…
New Verint Research Underscores the Need for Customer Experience Automation
As retailers head into the ever-critical holiday shopping season, new research from Verint® (NASDAQ: VRNT), The Customer Engagement Company™ highlights key…
Blackhawk Network Announces Integration with Salesforce
Blackhawk Network customers can now benefit from innovative digital rewards technology to deliver hyper-targeted engagement and drive customer…
Loyalty Landslide: US Consumers Demand More as Loyalty Declines
The SAP Emarsys Customer Loyalty Index 2023 reveals that US brand loyalty is falling fastest globally Empowering loyalty through value…
Aragon Research Positions Gryphon.ai as a Leader in Enterprise Coaching
Gryphon.ai, the leader in compliance and AI-powered conversation intelligence, today announced it has been positioned by Aragon Research, Inc. in…
SurveyMonkey Launches SurveyMonkey Forms
New offering includes a powerful, intuitive form solution, a collection of app integrations, and customizable templates for event…
CRM Survey Shows CRM Evolving to ‘Customer Personal Assistant’
A new survey shows organizations are demanding more from their Customer Relationship Management (CRM) investments to meet modern-day…
Amit Prakash Joins SurveyMonkey as Chief Marketing Officer
SurveyMonkey, a global leader in online surveys and forms, today announced Amit Prakash has joined the company as…
BeCause Partners with Booking.com
BeCause, a startup enterprise software company transforming how the hospitality, travel, and tourism industries manage their sustainability data,…
8×8 Launches New Technology Partner Ecosystem
8×8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced the 8×8 Technology Partner Ecosystem, a new program that…
Gatorade, Starbucks Frappuccino and Lipton Take Top Spots in the “Bev50” Psych-Pulse Brand Strength Index”
The most popular of 50 leading beverage brands in the U.S. are Gatorade, Starbucks Frappuccino and Lipton teas,…
Palace Resorts Selects Amperity to Fuel First-Party Data Strategy
Palace Resorts, an all-inclusive vacation provider with properties in Mexico and Jamaica, announced it selected Amperity, the leading enterprise…
22nd Annual Most Patriotic Brands in America Survey
Jeep, Disney, Ford, Coke, and Levi Strauss Take Top Spots. 71% Think Patriotism Is ‘Extremely’ or ‘Very’ Important
Verint Enterprise Experience Management Unifies Unstructured Data Across the Enterprise
ENGAGE 2023, LAS VEGAS, June 13, 2023 – Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today introduced Verint Enterprise Experience Management (XM) which…
Verint Empowers Contact Center Users with Engagement Data Insights
ENGAGE 2023, LAS VEGAS, June 13, 2023 – Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today launched Verint Engagement Data InsightsTM providing…
Verint Da Vinci AI Leverages the Latest Artificial Intelligence Innovations
ENGAGE 2023, LAS VEGAS, June 13, 2023 – Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today introduced more Verint Da VinciTM AI…
Verint Launches Open CCaaS Platform Offering Freedom and Flexibility to Future Proof the Contact Center
ENGAGE 2023, LAS VEGAS, June 13, 2023 – Verint® (Nasdaq: VRNT), The Customer Engagement CompanyTM, powering 85 percent of the Fortune…
State of Loyalty: 2023 Hospitality Rewards Report – iSeatz
iSeatz, a leading provider of travel loyalty technology and digital commerce solutions for travel and lifestyle brands, including Amex,…
Forever 21 Selects Amperity to Accelerate First-Party Data Strategy
Amperity, the leading enterprise customer data platform (CDP) for consumer brands, today announced Forever 21 has selected Amperity as the…
20th Annual Most Innovative Brands Survey
Brands named for the first time by consumers took nearly forty percent (38%) of the top-50 spots in…
Allant Group Launches Audience Management Platform+ (AMP+)
Allant Group LLC, a data-driven journey orchestration solution provider, and a VntCap Technologies LLC company, is pleased to…
AI Startup BeCause Advances Tourism Sustainability Practices
BeCause, the trailblazing startup transforming how the hospitality, travel, and tourism industries manage their sustainability data, has announced…
Is this Grocery’s Great Loyalty Moment?
With persistent inflation and the ongoing cost of living crisis impacting retailers – especially grocery retailers – worldwide,…
CALL & CONTACT CENTER EXPO LAS VEGAS 2023
The ultimate exhibition for the customer engagement and experience industryOn April 26th & 27th, Las Vegas Convention Center…
iSeatz Releases 2nd Annual State of Loyalty Credit Card Rewards Report
iSeatz, a leading provider of travel loyalty technology and digital commerce solutions, has released its 2ndannual State of Loyalty…
New Survey Identifies Top-12 Categories With Biggest Growth In Customer Expectations
NEW YORK, NY, March 28, 2023 – A new survey has identified the twelve categories where consumer have…
Vue Storefront secures $20M
– Rapidly growing Frontend as a Service pioneer builds on commercial momentum with new equity round led by…
Innovid Brings Data-Driven Personalization to Walmart’s Demand-Side
Innovid (NYSE: CTV), an independent advertising platform for the delivery, personalization and measurement of converged TV, today announced its partnership…
Mojix Implements Storewide Traceability at Brazil’s Largest Fashion Retailer
Mojix, a global leader in item-level intelligence solutions for supply chains in Manufacturing, Retail, and Food Service markets,…
StoreForce Raises Capital from Accel-KKR
StoreForce, a provider of innovative tools for managing specialty retail stores, has announced a significant capital investment from Accel-KKR,…
Yesway Switches to Stuzo’s Wallet Steering Solution
Stuzo, the one and only provider of Wallet Steering®, powered by its Open Commerce® product bundle, and Yesway, one of…
MillerKnoll Selects Amperity to Accelerate First-Party Data
Amperity, the leading enterprise customer data platform (CDP) for consumer brands, today announced MillerKnollhas selected Amperity to maximize the…
Gong Expands Integrations and Channel Offerings
Gong, the Revenue Intelligence leader, today announced improvements to the Gong Partner Network designed to give ecosystem partners…
Alida Has Record-Setting Quarter
Alida, a leader in experience management, today announced its high-performing Q4 2022 with strong product innovation, customer growth,…
Alida Optimizes TXM Platform to Enhance Connections with Customers
Alida, a leader in experience management, today delivered its Winter 2023 product release, bringing to market new technology…
iSeatz Report Identifies Disconnects in Travel Loyalty Perception and Expectations
iSeatz, a leading provider of travel loyalty technology and digital commerce solutions, has released a new report that…
Intercom Announces New GPT-3.5 Enabled Features
Intercom, the leading customer service platform for internet businesses, today announced it has launched three new automation-first features…