Browsing Category
equity & inclusion
3 posts
Beyond Demographics: The Latino/Latinx/Latine Debate
Not a day goes by when a client doesn’t ask us to opinionate about whether they should use…
Embracing Diversity in Television: A Call for Authentic Representation
Television has always been a powerful medium for storytelling, but recent data from Horowitz’s FOCUS Black: State of Media,…
Why Diversity in CX Matters
One enabling decision towards greater awareness of diversity needs is to mirror customer diversity within the teams who design and deliver customer experience.