20th Annual Most Innovative Brands Survey
Brands named for the first time by consumers took nearly forty percent (38%) of the top-50 spots in…
Allant Group Launches Audience Management Platform+ (AMP+)
Allant Group LLC, a data-driven journey orchestration solution provider, and a VntCap Technologies LLC company, is pleased to…
How to Get the Right Data to the Right People On-time
Vast amounts of customer data have provided marketers with an opportunity to understand consumers like never before. But…
AI Startup BeCause Advances Tourism Sustainability Practices
BeCause, the trailblazing startup transforming how the hospitality, travel, and tourism industries manage their sustainability data, has announced…
Customerland Ep 12: How to Grow Your Business Like a Weed
What is it about some business that seem to transcend the “normal” trajectory of growth and end up…
Customerland Ep 11: Accelerating into Retail Media Networks
Amperity is, at its core, a CDP. But as I suspected, and as Matt Hallett, their head of…
Is the UX/UI Sky Really Falling?
Generative AI is all the buzz, the rage and for a lot of professions, it’s also the source…
Customerland Ep 10 – Enterprise Opportunities in Generative AI
Peter van der Putten is Director of Pega’s AI lab – which essentially means that he’s in charge of all…
Customerland Ep 9: What Does Optimized CX Really Look Like?
Nicole Kyle is Managing Director and co-founder of CMP Research, the Customer Management Practice’s dedicated independent insights and research…
What Keeps CMOs and Brand Managers Up at Night?
Annual Marketing On My Mind Survey IDs This Year’s Market Terrors – A “Perfect Storm” of R-O-I, Inflation, and Profit…
Customerland Ep. 8 – Loyalty from the Ground Up
Tim Mason is quick to say that he didn’t “invent” the Tesco Club card but if you look…
Is this Grocery’s Great Loyalty Moment?
With persistent inflation and the ongoing cost of living crisis impacting retailers – especially grocery retailers – worldwide,…
Customerland EP 6 – Achieving Peak Personalization
Somewhere in-between none and way-too-much lies the perfect balance – threshold, if you will, of how much personalization…
CALL & CONTACT CENTER EXPO LAS VEGAS 2023
The ultimate exhibition for the customer engagement and experience industryOn April 26th & 27th, Las Vegas Convention Center…
Customerland EP 5 – At the Intersection of CX & EX
Know what one of the main factors behind an effective CX effort is? (Hint: it’s EX) Know what…
Customerland Ep 7 – Innovating in Retail Managed Services
Mike Tippets is VP of Enterprise Marketing at Hughes Network Systems. We had the pleasure of meeting with…
Managing SMB Ecommerce Just Became … Manageable
In this podcast, Mikel Lindsaar, the founder of StoreConnect, talks about how the idea of StoreConnect came to his…
Omnichannel is Hard … but it is Doable!
Sara Richter is Emarsys‘ CMO and, as such, has a lot to say about how to – and how…
TheCustomer Quick-Take: 3/29/23
In this week’s edition of the QT – Have you ever seen such a frenzy over technology like…
iSeatz Releases 2nd Annual State of Loyalty Credit Card Rewards Report
iSeatz, a leading provider of travel loyalty technology and digital commerce solutions, has released its 2ndannual State of Loyalty…
New Survey Identifies Top-12 Categories With Biggest Growth In Customer Expectations
NEW YORK, NY, March 28, 2023 – A new survey has identified the twelve categories where consumer have…
Vue Storefront secures $20M
– Rapidly growing Frontend as a Service pioneer builds on commercial momentum with new equity round led by…
TheCustomer Quick-Take: 3/23/23
In this week’s edition of the Quick-Take: When was the last time you weren’t surprised when you took…
Innovid Brings Data-Driven Personalization to Walmart’s Demand-Side
Innovid (NYSE: CTV), an independent advertising platform for the delivery, personalization and measurement of converged TV, today announced its partnership…
Mojix Implements Storewide Traceability at Brazil’s Largest Fashion Retailer
Mojix, a global leader in item-level intelligence solutions for supply chains in Manufacturing, Retail, and Food Service markets,…
StoreForce Raises Capital from Accel-KKR
StoreForce, a provider of innovative tools for managing specialty retail stores, has announced a significant capital investment from Accel-KKR,…
Retail Recommendation Engine Essentials
What is a product discovery engine anyway? Think about that for a minute. Is it cross sells and…
Yesway Switches to Stuzo’s Wallet Steering Solution
Stuzo, the one and only provider of Wallet Steering®, powered by its Open Commerce® product bundle, and Yesway, one of…
MillerKnoll Selects Amperity to Accelerate First-Party Data
Amperity, the leading enterprise customer data platform (CDP) for consumer brands, today announced MillerKnollhas selected Amperity to maximize the…
Gong Expands Integrations and Channel Offerings
Gong, the Revenue Intelligence leader, today announced improvements to the Gong Partner Network designed to give ecosystem partners…
Retail Offshoring, On-shoring and Right-shoring
Gus Gikas is VP of North American Operations for Majorel. We caught up recently to talk about some…
TheCustomer Quick-Take: 3/8/23
In today’s edition of TheCustomer Quick-Take: Thinking about doing personalization well, Looking for loyalty in all the wrong…
TheCustomer Quick-Take: 3/1/23
In today’s edition of TheCustomer Quick-Take: Correct me if I’m wrong here but wouldn’t you want to know…
Alida Has Record-Setting Quarter
Alida, a leader in experience management, today announced its high-performing Q4 2022 with strong product innovation, customer growth,…
TheCustomer Quick-Take: 2/21/23
In today’s edition of TheCustomer QT: 10 reasons why you need to keep investing in your personalization efforts, and a…
TheCustomer Quick-Take: 2/16/23
A note from the Editor – How can you expect to exceed customer expectations if you don’t have…
TheCustomer Quick-Take: 2/14/23
In today’s edition of the QT: Marketers taking their eye(s) off the ball, what the Bing/ChatGPT mashup really…
TheCustomer Quick-Take: 2/9/23
In today’s edition of TheCustomer Quick-Take: Paying closer attention to loyalty (twice), how to not get hung up…
Alida Optimizes TXM Platform to Enhance Connections with Customers
Alida, a leader in experience management, today delivered its Winter 2023 product release, bringing to market new technology…
TheCustomer Quick-Take: 2/7/23
Technically, we’re past the season of forecasts & prognostications but IDC’s “Future of CX” list is unusually meaty…
TheCustomer Quick-Take: 2/2/23
Editor’s Note: In today’s edition of the QT: Fixing the personalization / privacy paradox, the path to CMO…
iSeatz Report Identifies Disconnects in Travel Loyalty Perception and Expectations
iSeatz, a leading provider of travel loyalty technology and digital commerce solutions, has released a new report that…
Intercom Announces New GPT-3.5 Enabled Features
Intercom, the leading customer service platform for internet businesses, today announced it has launched three new automation-first features…
Momentive Launches New Survey Creation Capabilities for SurveyMonkey to Run Research Like a Pro
Momentive (Nasdaq: MNTV), the maker of SurveyMonkey and GetFeedback, today announced three new survey creation features[1] for SurveyMonkey Enterprise and paid customers in…
TheCustomer Quick-Take: 1/30/23
Editor’s Note: It isn’t so much what you say as how you say it. Don’t believe me? Today’s edition of the Quick-take finds…
Theta Retail Acquires Demandlink
Theta Retail has acquired DemandLink, a forecasting and retail analytics company. The purchase will better serve the needs…
TheCustomer Quick-Take: 1/26/23
Editor’s Note: In case you missed the news, it’s Data Privacy Week. See why we’re making such a…
TheCustomer Quick-Take: 1/24/23
In Defense of Defense. In today’s edition of TheCustomer Quick-Take: You say tomato, I say tomahto. Is it…
TheCustomer Quick-Take: 1/19/23
From the Editor – Lots of feelings in today’s edition of the Quick-Take: We lead off with some…
VMware Modernizes Point of Sale for Global Retailers
VMware, Inc. (NYSE: VMW) today unveiled a new solution to help global retailers modernize point of sale (POS)…