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Financial Services
9 posts
Consumer Duty: How CX Excellence will Separate Leaders from Laggards
There’s a plethora of rich customer experience insights hiding in every interaction of a customer’s journey with an…
Financial Services and Banking: Leaning into Digital-First Channels
Leveraging digital-first strategies, AI and automation will deliver the winning solutions needed to stay competitive, maintain loyalty and achieve long-term success.
Q&A with Worldline’s Simone Lavicka
In today’s world, merchants, brands & consumers are inextricably linked leading to a growth in demand and confidence in ecommerce.
Straightening the Path to Digital Transformation: Chris Kronenthal of FreedomPay
"I think they finally understood what those in the service industry understood, which is it's actually this horizontal journey."
Forget Competitors, It’s Customers Who Hold the Aces
The report showed that in the past 12 months, almost half (44%) of America’s leading retail and hospitality merchants switched their efforts directly to better understanding the customer.
Overcoming Privacy Inertia in Financial Services Means Innovating for Trust
Transparency bridges that gap. Authenticity fills the void. Asking for permission, as it turns out, is more effective than making an apology.
Forter and FreedomPay Partner to Fight Fraud and Reduce False Declines
Forter and FreedomPay Partner to Connect Merchants and Banks Across a Global Network to Fight Fraud and Reduce False Declines
How FreedomPay Became a 20-Year Overnight Success
FreedomPay didn't just don't show up with a checkbook and was suddenly operating with this kind of complexity at this kind of scale.
The Hidden Opportunity in FinTech is Old Tech
Recent research indicates that checks are not only still being actively used, but for certain segments of the U.S. population, they are thriving.