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thecustomer news
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The Good News and the Bad News about AI
Which do you want first? Research tells us that depends. On whether you’re the giver or receiver of…
TheCustomer News – Episode 1
Each episode features a run-down of current headlines along with commentary from the experts and then one or two longer-form “deep dives” that unpack more complex issues.
TheCustomer News – Episode 6
In TheCustomer News Episode 6, Rafer Weigel and his guests (Chris McGreal, Co-Founder at Cordial and Carl Doty,…
TheCustomer News – Episode 2
Rafer Weigel and team have produced another episode of TheCustomer News where we dig into the latest headlines…
TheCustomer News – Episode 3
In episode 3 of TheCustomer News, Rafer and guests add some customer context to the latest headlines affecting…
TheCustomer News – Episode 4
In episode 4 of TheCustomer News, Rafer and guests cover the broad headlines in customer strategy: Restaurant Loyalty…
TheCustomer News – Episode 10
In episode 10 of TheCustomer News, Rafer and guests tackle the latest headlines: Net Promoter Score Fading…
TheCustomer News – Episode 12
In this installment of TheCustomer News, Rafer and his guests tackle the latest customer engagement headlines. CX…
TheCustomer News – Episode 14
In this episode of TheCustomer News, Rafer and guests cover the headlines affecting the customer engagement spaces and…
TheCustomer News – Episode 5
In Episode 5 of TheCustomer News, Rafer & company go beyond the news cycle to talk through what…