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TheCustomer News
1658 posts
The Good News and the Bad News about AI
Which do you want first? Research tells us that depends. On whether you’re the giver or receiver of…
TheCustomer News – Episode 1
Each episode features a run-down of current headlines along with commentary from the experts and then one or two longer-form “deep dives” that unpack more complex issues.
TheCustomer News – Episode 6
In TheCustomer News Episode 6, Rafer Weigel and his guests (Chris McGreal, Co-Founder at Cordial and Carl Doty,…
TheCustomer News – Episode 2
Rafer Weigel and team have produced another episode of TheCustomer News where we dig into the latest headlines…
TheCustomer News – Episode 3
In episode 3 of TheCustomer News, Rafer and guests add some customer context to the latest headlines affecting…
TheCustomer News – Episode 4
In episode 4 of TheCustomer News, Rafer and guests cover the broad headlines in customer strategy: Restaurant Loyalty…
TheCustomer News – Episode 10
In episode 10 of TheCustomer News, Rafer and guests tackle the latest headlines: Net Promoter Score Fading…
TheCustomer News – Episode 12
In this installment of TheCustomer News, Rafer and his guests tackle the latest customer engagement headlines. CX…
TheCustomer News – Episode 14
In this episode of TheCustomer News, Rafer and guests cover the headlines affecting the customer engagement spaces and…
TheCustomer News – Episode 5
In Episode 5 of TheCustomer News, Rafer & company go beyond the news cycle to talk through what…