Meet the Silver Apples: Jim Kabakow
Meet 2022 Silver Apple Award Honoree: Jim Kabakow, Former CEO of Media Horizons On behalf of the…
Survey Finds Black Consumers Support Companies Aligned with Sociopolitical Issues
Horowitz Research has released the findings from FOCUS Black: State of Consumer Engagement 2022 study, which finds Black…
eCommerce Losses to Online Payment Fraud to Exceed $48 Billion Globally in 2023, as Fraud Incursions Evolve
16% Growth in eCommerce Fraud Losses in Just 12 Months A new study from Juniper Research has found…
inQuba Journey Cloud Now Available in the Microsoft Azure Marketplace
Microsoft Azure customers worldwide now gain access to inQuba Journey Cloud to take advantage of the scalability, reliability…
New Study Shows Retail Customer Experience is Key to Earning Shoppers’ Discretionary Dollars in an Era of High Inflation
More Than Two-Thirds Are Less Confident in the Economy Than a Year Ago and 76 Percent Are Spending…
Pega Introduces Pega Customer Data Connectors for Deeper, AI-Powered Data Analysis and Better Customer Outcomes
Organizations can maximize their data by easily integrating Pega’s AI with top CDPs from Adobe, Celebrus, and ZineOne…
The 2022 Loyalty Leaders with Robert Passikoff
This isn't the popularity contest. It's a measure of how well these brands are meeting expectations within a category.
Brands See Redistribution of Loyalty
A significant re-distribution of brand loyalty was identified in the 14th annual survey conducted by Brand Keys …
Majorel acquires Findasense, expanding its CX transformation services
Majorel Group Luxembourg S.A. (Euronext Amsterdam: MAJ) (“Majorel” or “the ’Company”), a leading global provider of next-generation end-to-end…
New Simplr Study Finds CX Programs are being Hindered by Automation Costs and Complexity
Survey of 160+ CX decision makers at global enterprises finds customer frustration with automation and chatbots to be…
Soft POS User Base to Grow 475% Globally by 2027, as Apple’s Entry Catalyses the Market
A new study from Juniper Research has found the total number of merchants deploying soft POS solutions will…
Madison Logic 2022 Future of Work Buyer Report Breaks Down Evolving Post-Pandemic B2B Buyer Behavior
Report provides marketers with credible, data-driven insights for building a better ABM strategy that engages accounts through every…
Stuzo Welcomes Ken Parent, Convenience and Fuel Retail Industry Veteran and Leader, to its Board of Directors
Stuzo, a leading provider of unified loyalty, digital payments, and cross-channel customer experience products, powered by its Open…
Gartner adds Behavioral Signals in 8 Hype Cycles for its best-in-class Emotion AI solutions
According to the Gartner reports, “Emotion AI is considered transformational as it turns human behavioral attributes into data…
Gartner adds Behavioral Signals in 8 Hype Cycles for its best-in-class Emotion AI solutions
According to the Gartner reports, “Emotion AI is considered transformational as it turns human behavioral attributes into data…
Digital Wallet Users to Exceed 5.2 Billion Globally by 2026
A new study from Juniper Research has found that the total number of digital wallet users will exceed…
Third-Party Sales Through Online Marketplaces Will Account for 59% of All Global Ecommerce by 2027
New Report by Edge by Ascential Key Highlights From the Report: ● Alibaba will continue to be the…
Didomi Releases Consumer Consent Management and Preference Software for North American Market
Didomi, the leading technology company specializing in privacy, consent and preference management solutions, is launching its Consent Management…
Optimizing Machine Learning to Create a Better Customer Experience
"If you can source your feature data in that kind of a way...I think you can do a really nice, strong job of completing that machine learning puzzle without having to resort to tracking cookies."
Ibexa partners up with Raptor to launch Ibexa CDP
Ibexa, the B2B Digital Experience Platform (DXP) vendor, announced that it has agreed with Raptor Services to license…
Chico’s Debuts Redesigned Rewards+™ Loyalty Programs
Chico’s FAS, Inc. (NYSE: CHS) (“Chico’s FAS” or the “Company”) announces the launch of new customer loyalty programs…
Optimove acquires Graphyte
Optimove, a leading CRM marketing platform, announced today it has acquired Graphyte, a real-time, cloud-based personalization platform optimizing…
Online Payment Fraud Losses to Exceed $343 Billion Globally Over the Next 5 Years, Juniper Research Study Finds
A new study from Juniper Research has found cumulative merchant losses to online payment fraud globally between 2023…
Finding (and Hitting) the Moving Target of E-Commerce Customer Expectations
"The third generation of commerce is all about headless. What does that mean? It's the opportunity to provide capability without being prescriptive as to what the customers experience needs to look like."
Strong Investment in CX Sees Sabio Group Drive Record Growth
Sabio Group, the digital customer experience (CX) transformation specialist backed by Horizon Capital has announced strong financial and…
Celebrating 40 Years of ESII!
ESII, SAS, French leader in innovative customer journey solutions, is proud to announce its 40th anniversary, 40 years…
Celebrating 40 Years of ESII!
ESII, SAS, French leader in innovative customer journey solutions, is proud to announce its 40th anniversary, 40 years…
Integrating Customer Insights to Help Reduce Churn: A Conversation with Christian Wettre of SugarCRM
Change is happening faster. That means customer churn is happening faster if the organization is not prepared for that. So, speed kills unless you're prepared for it.
Brand Keys Report: 20 Years Surveying the Most Patriotic Brands in America
Brand Keys 20th annual survey of American brands has identified the top 50 brands consumers feel best embody…
Overcoming the Coming Data Identity Challenges: A conversation with Charlie Swift, EVP of Adstra
"Ultimately, I go back to that idea that if you start with the individual then you can provide a light on what information you have of an individual...so that really makes it a lot easier to be compliant because the person is what's initiates the request to be compliant in a certain form."
Astha Malik Joins Braze as Chief Marketing Officer
Braze the comprehensive customer engagement platform that powers interactions between consumers and the brands they love, today announced…
Verint Partners Recognized for Excellence at 2022 Engage Global Customer Conference
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, celebrated its partners across North America and Latin America and announced…
Gulf Selects Stuzo’s Open Commerce® Platform
Gulf Oil announced today that it has selected Stuzo’s Open Commerce Platform to power its new digital loyalty…
Sabio Group Recognised at Verint’s Partner Awards
Sabio Group Recognised Twice at Verint’s Partner Awards Sabio secured ‘Partner Deal of the Year’ for its project…
Tenerity launches New Intelligent Engagement Solution, Connect Cloud
Tenerity, an intelligent engagement company, has just launched Connect Cloud, a breakthrough engagement solution for the loyalty industry.…
Highlights from the NielsenIQ Retail and Consumer Outlook
On the heels of the release of the NielsenIQ E-commerce Snapshot Report, we sat down with Harvey Ma,…
Is Immersive E-commerce Finally Here?
Aaron Day is CEO of Amaze and presides over a company with a suite of tools that are…
Fit for the Future of Retail
We sat down recently with Abhishek Gupta, who is Chief Customer officer at CleverTap. And if you’re not…
Finding Opportunity in Delivering Empathy at Scale
We sat down with Jeff Nicholson to discuss some of Pega’s recent findings and to explore the opportunities…
Fulcrum Launches its Customer Data Personalization Platform
Fulcrum (www.fulcrumsaas.com), a leader in real-time personalization, today announced its Customer Data Platform (CDP). Using Fulcrum, companies can…
Namogoo Launches the “Customer Journey OS”
Namogoo, the market’s only Digital Journey Continuity platform, today launched the first-ever “Customer Journey OS” (Customer Journey Operating…
Survey Reveals Dramatic Increase in Customer Turnover Rates
A new study shows customers are leaving at extraordinary rates and most companies are ill-prepared to counter this…
Learning from Ten Billion Customer Journey Data Points
CSG recently released their 2022 State of the Customer Journey Report and we’ve covered it, we’ve published it,…
Alida Wins #1 on Comparably 2022 Award List for Best Company Outlook
Alida, a leader in Total Experience Management (TXM), today announced it has been selected as a 2022 “Best…
What’s on Retailers Minds: Q&A with Dan Surtees of XCcommerce
Every retailer wants to know how to execute targeted promotions better.
Nielsen to be Acquired
Nielsen Holdings plc (NYSE: NLSN) (“Nielsen”) today announced that it has entered into a definitive agreement to be…
Optimove Acquires Kumulos
Optimove, the leading CRM Marketing Platform, today announced its acquisition of Kumulos, a Dundee, Scotland-based provider of a…
Astronomer Raises $213 Million Series C and Acquires Datakin
Astronomer, developer of a modern data orchestration platform powered by Apache® Airflow™, today announced that it has raised…
Threading Siloes is More Effective than Breaking Them Down
"We need to make connections not only in how we communicate but also how we also action insights -- actually take action and turn it into something that either becomes revenue producing or customer saving."
Bounteous announces Partnership with Spryker for Commerce Solutions
Bounteous, the digital innovation partner to the world’s most ambitious brands, announced today it is partnering with digital…