Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. The ACSI E-Business Report 2019-2020 examines the implications of new customer satisfaction benchmarks for the most highly trafficked websites across three e-business categories: social media; search engines and information; and news and opinion.
ACSI E-Business Report 2019-2020
Related Posts
Conversations with TheCustomer: Elissa Moses, CEO of BrainGroup Global
Consumer research has come a long way over the past decade but particularly so over the past year…
The State of CRM Data Health in 2022 (Validity)
Everyone agrees CRM data is important. But too many CRM users assume their data is clean and ready…
Epic Fails of Customer Journey Marketing
The problem isn’t the CJM concept — it’s the execution. Some companies have made serious missteps with their CJM programs, but you can avoid their fate by knowing these three CJM trouble spots.
The Evolution of our Digital Diet: Breaking the Algorithm
Are we currently in the first inning of understanding our digital diets? Many of us have been feeling uneasy for years, and it’s time to figure out why.
1 comment