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Quiq Raises $12.5 Million to Transform the Way Companies Engage with Customers
Bozeman, MT – July 25 2019– Quiq, a conversational engagement platform and business messaging solutions provider, announces that it has closed…
Gartner Says Customers Who Are Confident in Their Decision Making Are 2.6 Times More Likely to Buy More
New Research Reveals the Growth Strategies Marketing Leaders Should Adopt and Stop in Order to Help Grow Existing…
FreedomPay announces Paradies Lagardère as latest DecisionPoint Network™ Partner
Global travel retail leader Paradies Lagardère joins FreedomPay’s innovative advertising network to enhance their consumers’ experience
Narrative Economics How Stories Go Viral and Drive Major Economic Events
From Nobel Prize–winning economist and New York Times bestselling author Robert Shiller, a new way to think about how popular…
Digital Adoption Solutions is Recognized by Gartner as a New Category
Digital Adoption Solutions Pioneer Whatfix Included in Gartner’s Research Report on Increase Sales Productivity with Digital Adoption Solutions…
Panoramic Comes Out of Stealth With $35 Million in Funding
Launches a marketing intelligence platform connecting data, systems, and people to significantly decrease time-to-value for marketers September 12,…
Oracle and Deloitte Help Brands Realize the Potential of Customer Data Platforms
Collaboration will help brands combine data and decisioning to deliver more personalized and contextual experiences across the customer…
NYU Launches Data Science Major
NYU has launched an undergraduate major in data science—a degree that will train students to deploy a cutting-edge…
Lift & Co. Launches Cohesion, a Nationwide Cannabis Consumer Insights Platform
Lift & Co. engages consumer and budtender audiences through its trusted content platforms, which combined provide Lift &…
FanAI Partners with Consumer Insights Agency Interpret for Streaming Audit Services
Esports analytics firm FanAI and consumer insights agency Interpret have announced a partnership to collaborate on esports streaming…
Cloudera To Acquire Assets Of Arcadia Data
Cloudera, an enterprise data cloud company, has agreed to acquire assets of the data analytics platform Arcadia Data. Terms…
Salesforce launches new ads that explain what the $130 billion company actually does
Salesforce is launching a global brand campaign called, “We Bring Companies and Customers Together.” The company acknowledges that…
Adobe Brings Photoshop-Inspired Functionality to Customer Journey Analysis
For brands looking at data to better understand customer journeys, very few have a full picture. Teams are…
Binary Fountain Launches New Customer Experience and Engagement Features
Binary Fountain continues to expand upon its customer experience (CX) and reputation management platform with new social media…
Panasonic Launches ClearConnect™
Integrated ecosystem features proven kiosk solutions that create operational efficiencies and put the consumer in control NEWARK, N.J., Sept.…
Cogensia Releases New Customer Management Platform
SCHAUMBURG, Ill., Sep 06, 2019 (SEND2PRESS NEWSWIRE) — Cogensia is pleased to announce the release of Customer Management…
Hundreds of millions of phone numbers linked to Facebook accounts leaked
The exposed server contained more than 419 million records over several databases on users across geographies, including 133…
Freshworks Announces Freshsuccess to Realize Unified View for Sales, Marketing, Support
New Software Completes Customer-for-Life Vision to Court, Close, Keep, and Grow Revenue Throughout Continuous Customer Journey LAS VEGAS, Sept.…
Customers feel more accomplished when progress tracked in round numbers
The study shows reaching a goal expressed in round numbers results in higher levels of customer satisfaction. That…
Cisco (CSCO) to Take Over CloudCherry, Expand Portfolio
Cisco Systems CSCO recently expressed its intention to acquire CloudCherry, a Customer Experience Management (CEM) company. The company anticipates…
Airship Acquires Apptimize to Create End-to-End Mobile Customer Experience Platform
PORTLAND, Ore.–(BUSINESS WIRE)– Digital customer engagement leader adds the industry’s most popular solution for testing and optimizing mobile…
Syncsort Acquires Pitney Bowes’ Software Solutions Business to Create Data Management Platform
Combines Best-in-Class Location Intelligence, Data Enrichment, Customer Information Management and Engagement Solutions with Powerful Data Integration and Optimization…
Quantum Metric Welcomes Mark Treschl, Former Co-Founder and CTO of OpinionLab
VoC Leader to Maximize Customer and Partner Success COLORADO SPRINGS, Colo., Aug. 22, 2019 /PRNewswire/ — Quantum Metric today announced that Mark…
Bpm’online recognized as the Best CRM Solution for Enterprises in MarTech Breakthrough Awards
Tuesday, August 20, 2019 Bpm’online, a global business software company leading in the space of low-code, process automation…
Salesforce shares rise on revenue beat and increased forecast
KEY POINTS Salesforce releases its first earnings report since its $15.3 billion acquisition of Tableau Software, the company’s…
CCA reveals ‘Best Customer Journey Experience’ finalists
The three finalists of the ‘Best Customer Journey Experience’ category of the Crystal Cabin Awards (CCA) have been…
Equifax Data-Driven Marketing Digital Customer Insights Now Available Through the Eyeota
Relevant, estimated data on household economics helps marketers to target the best online audiences at scale ATLANTA, Aug. 13,…
Marchex Releases Conversational AI to Predict Customer Intent
Marchex, a provider of call analytics, today released artificial intelligence technology that can interpret customer intent during sales…
Acumen Information Systems Acquires Sage 300 ERP and Sage CRM Practice
ORLANDO, Fla., July 30, 2019 /PRNewswire-PRWeb/ — Acumen Information Systems, a leading business management provider of Sage Software Solutions just announced…
The Kronos Customer Experience: Sprint Mart’s Secrets to Success Through CX on The Working Smarter Café
LOWELL, Mass.–(BUSINESS WIRE)–Kronos Incorporated: “WorkInspired: How to Build an Organization Where Everyone Loves to Work.” Tweet this What:…
Nike Plans to Get More Personal With Customers by Acquiring AI Startup
Nike’s newest acquisition is Boston-based artificial intelligence (AI) startup Celect. The shoe giant bought the e-commerce AI tool…
Vonage Bolsters Artificial Intelligence Capabilities of the OneVonage Platform via Purchase of Over.ai Assets
Aug 06, 2019, 07:05 ET HOLMDEL, N.J., Aug. 6, 2019 /PRNewswire/ — Vonage (NYSE: VG), a global business cloud communications leader, today announced…
Custora Releases New Customer Intelligence Platform
Custora v10 empowers retail leaders to take control of critical customer initiatives like churn and one-time buyer conversion…
84.51° Announces Launch of STRATUM
A New Insights Product Delivering Science-Powered Data to Drive Results Stratum is a new analytics solution that delivers…
New food service CX platform will include Starbucks tech
Fans of the Starbucks digital customer experience will soon have the chance to see more of it. Starbucks…
PreciseTarget Announces Launch of Retail Audience Taste Graph
Product Matching by Consumer Taste Outperforms Other Models While Ensuring Privacy and Higher Conversions July 22, 2019 12:02…
mParticle Adds Customer Data Unification and Orchestration Capabilities
mParticle, a customer data platform (CDP) provider, has launched several features to extend its data unification and orchestration…
First Insight Launches Insight Customer Experience (iCX) Platform
First Insight has launched the Insight Customer Experience (iCX) platform, which combines enhanced customer insights with product-level analytics.…