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chuck ehredt
12 posts
Conversations with TheCustomer: Chuck Ehredt, CEO of Currency Alliance
What should you be asking of your Loyalty Program? Chuck Ehredt, CEO of Currency Alliance, came into the…
Conversations with TheCustomer: Chuck Ehredt on 2021 Top Loyalty Trends
Brands that are not already well along the journey, implied by the loyalty trends for 2021, are increasingly frustrating their customers.
Chuck E Cheese Needs Some Pizza Love During The Pandemic
Chuck E. Cheese’s 2019 same-store sales were on, what one might charitably call, a “relaxed rise” (about 2.7%) after flat-to-negative sales the 2 years prior.
Loyalty + CX: Bridging Customer Engagement Disciplines
At the end of the day, customers will migrate to the environment or the brand that saves them time, and where they can obtain greatest value. That does not mean the lowest price ...
Loyalty + CX: Bridging Customer Engagement Disciplines
At the end of the day, customers will migrate to the environment or the brand that saves them time, and where they can obtain greatest value. That does not mean the lowest price ...
Loyalty For CEOs: How To Add Enterprise Value To Your Loyalty Program
The ‘basics’ of loyalty marketing are not obvious to non-practitioners, and there is a lot of misconception around…
3 of the Most Important Investments CFOs Can Make In Loyalty Now
Let’s look at common spots where loyalty investments are most vulnerable to loss, the benefits of collaboration models and the three best opportunities for loyalty spending.
Reviewing Channel Outlook Predictions
In an embedded future, customers will become partners and partners will become customers — the delineation of partner…
Passikoff: The Rhythm of Customer Expectations
Because brands that better meet customer expectations always see better consumer behavior. And sales and profits. When I was a…
Dynata Acquires Sharpr to Extend Insights Platform
Acquisition expands data and insights platform capabilities, enabling access, sharing and publishing of research across the organization Dynata,…