Executive Interview: Claire Sporton of Confirmit
We spoke to Claire Sporton, SVP of Customer Experience at Confimit just after the release of Confirmit’s “State of Customer Experience” Report.
Executive Interview: Howard Lax of Confirmit
We spoke with Howard Lax about the changes he has seen and what he’s looking toward as the worlds of Customer Experience and Employee Experience evolve over the near term.
Verdane Acquires Market Research, CX & EX Leader Confirmit
Verdane, the Northern European growth equity investor, has acquired Confirmit, the leading global solutions provider for Customer Experience (CX).
Emotional Bonds: The Secret Elixir in CX
Researchers, psychologists and marketers have known for years that human decision making is two parts emotions, one part rational thinking.