VOC

2 posts

4 minute read

change management
Customer Expectations
CX
FEATURED
HEADLINES
VOC

Change Management Improves CX – Bribes Don’t

Employees do react well to incentives, though not always in the way you expect…or want.

byGuest Contributor

July 28, 2021

3 minute read

AI
Consumer Insight
FEATURED
HEADLINES
Retail
VOC

Actionable Insights: Combining the Consumer’s Voice with AI

The retail industry, like many others, is being disrupted and permanently changed by the ever-increasing capabilities and applications of artificial intelligence (AI) and machine learning (ML).

byGuest Contributor

September 19, 2019

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