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QT
77 posts
TheCustomer QT – May 18, 2021
The quickest way to get to the critical stuff – here is what’s happening in this week’s TheCustomer…
TheCustomer QT – May 11, 2021
Quick. Critical. This week’s TheCustomer QT covers the latest news on CMO tenure, reasoning with data, support for…
TheCustomer QT – May 4th 2021
In this week’s TheCustomer QT – Now we know why CX fails, guess which state killed their data…
TheCustomer QT – April 27, 2021
In the latest edition of TheCustomer QT: We should and should not be worried about AI, Amazon’s TRULY…
TheCustomer QT – April 13, 2021
TheCustomer QT – the quickest way to get the critical information you need to keep your customer ops…
TheCustomer QT – April 6, 2021
In this installment of TheCustomer QT: The future of CX is happening right now, Bad UX now comes…
TheCustomer QT – March 30, 2021
TheCustomer QT – still the quickest way to catch up on what’s important to building and running your…
TheCustomer QT – March 24, 2021
In this edition of TheCustomer QT: Consumers want ultimate privacy and ultimate personalization. Third-party data is alive and…
TheCustomer QT – March 17, 2021
In this edition of TheCustomer QT (Quick-Take): At least two good reasons to pay attention to your loyalty…
TheCustomer QT – March 9, 2021
In this edition of TheCustomer QT: The untold riches in loyalty asset value, more personalization = less accuracy,…
TheCustomer QT – March 2, 2021
In this installment of TheCustomer QT: Calibrating the value of customer loyalty, Sometimes personalization isn’t, Spotlighting CX Pioneers,…
TheCustomer QT – February 23, 2021
In the latest QT: a 58% increase in retention, consumers’ rights on the upswing, consumer expectations even more…
TheCustomer QT – February 16, 2021
In this week’s Customer QT: Conflicting loyalty data, Managing the mechanics of data & privacy, Dark stores are…
TheCustomer QT – February 9, 2021
In the latest edition of TheCustomer QT: What’s the real reason behind your data privacy efforts? Facebook wants…
TheCustomer QT – February 2, 2021
In this week’s Customer QT – Apple is about to upset the apple cart. Facebook is taking it…
TheCustomer QT – January 26, 2021
Welcome to the late-January 2021 installment of TheCustomer QT – the quickest, skimmiest customer-focused newsletter on the planet. …
TheCustomer QT – January 19, 2021
If you noticed an uptick in trust-related topics here and elsewhere, you’re in good company. We’ve been tracking…
TheCustomer QT – January 12, 2021
In prior installments of the QT we liked to call out the “skimminess” of the format as a…
TheCustomer QT – December 29, 2020
Welcome back to TheCustomer QT. We took a few days to R&R ourselves and are now firmly back…
TheCustomer QT – December 15, 2020
In this edition of the QT: The potential of good CX meets the reality of implementation, data privacy…
TheCustomer QT – December 8, 2020
This edition of TheCustomer QT is heavy on the practical, light on the theoretical, and has a sprinkling…
TheCustomer QT December 1, 2020
The news cycle seems to have boiled over and we’re still cleaning up the kitchen. So today’s QT…
TheCustomer QT November 24, 2020
So tl;dr. The purpose of TheCustomer QT (Quick Take) is to synopsize the important news and data of…
TheCustomer QT November 17, 2020
Welcome to TheCustomer QT. There’s a lot to catch-up on today so we made today’s edition extra skimmy. …
TheCustomer QT – November 10, 2020
Welcome to the third edition of TheCustomer QT (Quick Take). If this seems like a thin issue it’s…
TheCustomer QT – November 3, 2020
You’ve found your way to the 2nd installment of TheCustomer QT! We’ve designed it to be the most…
TheCustomer QT – October 27, 2020
Welcome to the first in an ongoing, weekly effort to bring you a quick look (QT stands for…