“Trengo stands out with its collaborative interface and intuitive design. Its customers have embraced the communication platform and we see great potential in the company,” said Whitney Bouck, Advisor to Insight Partners and COO at Dropbox/Hellosign. She continues “We look forward to our partnership and their next chapter of growth.”
The market for business communication platforms is currently undergoing tremendous development. There is a significant increase in emerging customer channels (for example, WhatsApp Business, Instagram Direct Message and Google Business Messages), while customers expect better and faster online service. Meanwhile, employees collaborate from different locations, experiencing great frustration from constantly switching between tools and channels to collaborate. Trengo’s omnichannel communication platform is an affordable, intuitive and easy to implement platform that aggregates all features, apps and tools into one screen. It merges CRM, social channels and communication tools, resulting in an easy, efficient and consistent way to improve customer satisfaction and productivity.