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Momentive Launches New Survey Creation Capabilities for SurveyMonkey to Run Research Like a Pro
Momentive (Nasdaq: MNTV), the maker of SurveyMonkey and GetFeedback, today announced three new survey creation features[1] for SurveyMonkey Enterprise and paid customers in…
Theta Retail Acquires Demandlink
Theta Retail has acquired DemandLink, a forecasting and retail analytics company. The purchase will better serve the needs…
VMware Modernizes Point of Sale for Global Retailers
VMware, Inc. (NYSE: VMW) today unveiled a new solution to help global retailers modernize point of sale (POS)…
Half of Retailers Say Out-of-Stock Items Will be Biggest Challenge in 2023
SML RFID, an end-to-end RFID solution provider for global retailers, has today announced the launch of part one…
Aura Blockchain Consortium and Mojix partner for strategic collaboration
Aura Blockchain Consortium, a leader in blockchain solutions for the certification of luxury goods, and Mojix, a global…
Kepler Analytics Launches Retail Prescriptive Analytics System
Kepler Analytics, international provider of foot traffic monitoring and sales optimization solutions for retailers, today announced a new Prescriptive…
Tosca selects Partners Mojix and Coriel to Implement RFID-based Traceability
Mojix, a global leader in item-level intelligence solutions for supply chains and Coriel, a specialist systems integrator focused…
Verint Acquires Appointment Scheduling Capabilities from Qudini
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced it has acquired technology from Qudini, a provider of appointment…
Eagle Eye’s Acquisition of Untie Nots Ushers in a New Era of Loyalty
Eagle Eye, a global digital marketing technology company that helps retail and hospitality companies build more personalised relationships…
Chris Cassidy Joins Mojix as President and Chief Commercial Officer
Mojix, a leading inventory management and supply chain traceability enterprise SaaS platform, is pleased to announce that Chris…
Brand Keys Customer Loyalty Engagement Index Finds Seismic Changes in Loyalty Rankings
91% of Categories See Shifts in How Consumers View & Compare Brands 95% of Brands See Massive Expectation…
Rightpoint at NRF 2023 Sharing Why a Total Experience Approach is the Future of Retail
Global experience leader Rightpoint, a Genpact company, will be participating in the NRF 2023 Retail’s Big Show in New…
Majorel Launches Majorel X as a Platform for CX Transformation Services
Majorel Group Luxembourg S.A., (Euronext Amsterdam ticker symbol: MAJ) (“Majorel”, the ”Company”), a leading global provider of next-generation…
Amazon and Groupon Top Too Many Emails List
Email marketers claim emails are all about building relationships. Well, they would, wouldn’t they? It’s what they do…
Meta Cannot Run Ads Based on Personal Data, EU Privacy Watchdog Rules
Meta (META.O) cannot run advertising based on personal data and will need users’ consent to do so, according to a…
Tenerity Launches New Digital Rewards Program for Santander
Tenerity’s Connect platform is the power behind Santander Boosts. Tenerity, a global loyalty and engagement company, today announced…
NielsenIQ Launches Omnichannel Sales Data for Small, Emerging Brands
Emerging brands now have a single view of online, in-store, delivery and pickup performance through NielsenIQ’s Byzzer platform…
Verint Interaction Recording Enables Compliant Communication for Microsoft Teams
Verint Customer Engagement Platform Powers Interaction Recording Capabilities to Centrally Capture, Store, Retrieve and Analyze a Unique Range…
Alida Enters Funding Agreement Led By National Bank of Canada for USD $60 Million
Investment to fuel global expansion plans as Alida accelerates growth in Customer Experience Alida, a leader in experience…
New Horowitz Survey: Asians Not Impressed with Brand Marketing/Advertising Outreach
Horowitz Research findings from FOCUS Asian: State of Consumer Engagement 2022 study reveals that only 34% of Asian…
As Inflation Drives Brand Loyalty Downward, New Data Highlights Ways to Recession-Proof Business
Emarsys’ Annual Customer Loyalty Index highlights consumer attributes unevenly impacting loyalty to retailers, brands and stores – urging…
Momentive Announces SurveyMonkey Price Optimization Solution, Empowering Users to Find Optimal Prices for Products
The new solution democratizes access to pricing decision-making by putting the power of audience sentiment in the hands…
Emplifi Acquires Customer-Powered Commerce Platform Pixlee TurnTo to Enable Brands To Deliver Authentic Content at Scale
Acquisition of Pixlee TurnTo is a perfect complement to Emplifi’s CX Platform, giving brands access to the user…
Forsta Unveils New CX Predictive Analytics Capabilities
Forsta clients will now be able to leverage predictive net promoter scores (pNPS) to foster a greater understanding…
Forsta Unveils New CX Predictive Analytics Capabilities
Forsta clients will now be able to leverage predictive net promoter scores (pNPS) to foster a greater understanding…
Survey Finds Black Consumers Support Companies Aligned with Sociopolitical Issues
Horowitz Research has released the findings from FOCUS Black: State of Consumer Engagement 2022 study, which finds Black…
eCommerce Losses to Online Payment Fraud to Exceed $48 Billion Globally in 2023, as Fraud Incursions Evolve
16% Growth in eCommerce Fraud Losses in Just 12 Months A new study from Juniper Research has found…
inQuba Journey Cloud Now Available in the Microsoft Azure Marketplace
Microsoft Azure customers worldwide now gain access to inQuba Journey Cloud to take advantage of the scalability, reliability…
New Study Shows Retail Customer Experience is Key to Earning Shoppers’ Discretionary Dollars in an Era of High Inflation
More Than Two-Thirds Are Less Confident in the Economy Than a Year Ago and 76 Percent Are Spending…
Pega Introduces Pega Customer Data Connectors for Deeper, AI-Powered Data Analysis and Better Customer Outcomes
Organizations can maximize their data by easily integrating Pega’s AI with top CDPs from Adobe, Celebrus, and ZineOne…
Brands See Redistribution of Loyalty
A significant re-distribution of brand loyalty was identified in the 14th annual survey conducted by Brand Keys …
Majorel acquires Findasense, expanding its CX transformation services
Majorel Group Luxembourg S.A. (Euronext Amsterdam: MAJ) (“Majorel” or “the ’Company”), a leading global provider of next-generation end-to-end…
New Simplr Study Finds CX Programs are being Hindered by Automation Costs and Complexity
Survey of 160+ CX decision makers at global enterprises finds customer frustration with automation and chatbots to be…
Soft POS User Base to Grow 475% Globally by 2027, as Apple’s Entry Catalyses the Market
A new study from Juniper Research has found the total number of merchants deploying soft POS solutions will…
Madison Logic 2022 Future of Work Buyer Report Breaks Down Evolving Post-Pandemic B2B Buyer Behavior
Report provides marketers with credible, data-driven insights for building a better ABM strategy that engages accounts through every…
Stuzo Welcomes Ken Parent, Convenience and Fuel Retail Industry Veteran and Leader, to its Board of Directors
Stuzo, a leading provider of unified loyalty, digital payments, and cross-channel customer experience products, powered by its Open…
Gartner adds Behavioral Signals in 8 Hype Cycles for its best-in-class Emotion AI solutions
According to the Gartner reports, “Emotion AI is considered transformational as it turns human behavioral attributes into data…
Gartner adds Behavioral Signals in 8 Hype Cycles for its best-in-class Emotion AI solutions
According to the Gartner reports, “Emotion AI is considered transformational as it turns human behavioral attributes into data…
Digital Wallet Users to Exceed 5.2 Billion Globally by 2026
A new study from Juniper Research has found that the total number of digital wallet users will exceed…
Third-Party Sales Through Online Marketplaces Will Account for 59% of All Global Ecommerce by 2027
New Report by Edge by Ascential Key Highlights From the Report: ● Alibaba will continue to be the…
Didomi Releases Consumer Consent Management and Preference Software for North American Market
Didomi, the leading technology company specializing in privacy, consent and preference management solutions, is launching its Consent Management…
Ibexa partners up with Raptor to launch Ibexa CDP
Ibexa, the B2B Digital Experience Platform (DXP) vendor, announced that it has agreed with Raptor Services to license…
Chico’s Debuts Redesigned Rewards+™ Loyalty Programs
Chico’s FAS, Inc. (NYSE: CHS) (“Chico’s FAS” or the “Company”) announces the launch of new customer loyalty programs…
Optimove acquires Graphyte
Optimove, a leading CRM marketing platform, announced today it has acquired Graphyte, a real-time, cloud-based personalization platform optimizing…
Online Payment Fraud Losses to Exceed $343 Billion Globally Over the Next 5 Years, Juniper Research Study Finds
A new study from Juniper Research has found cumulative merchant losses to online payment fraud globally between 2023…
Strong Investment in CX Sees Sabio Group Drive Record Growth
Sabio Group, the digital customer experience (CX) transformation specialist backed by Horizon Capital has announced strong financial and…
Celebrating 40 Years of ESII!
ESII, SAS, French leader in innovative customer journey solutions, is proud to announce its 40th anniversary, 40 years…
Celebrating 40 Years of ESII!
ESII, SAS, French leader in innovative customer journey solutions, is proud to announce its 40th anniversary, 40 years…
Brand Keys Report: 20 Years Surveying the Most Patriotic Brands in America
Brand Keys 20th annual survey of American brands has identified the top 50 brands consumers feel best embody…
Astha Malik Joins Braze as Chief Marketing Officer
Braze the comprehensive customer engagement platform that powers interactions between consumers and the brands they love, today announced…