Drift, a revenue acceleration platform, appointed Bart Hammond as Chief Customer Officer and Ryan Schultz as VP of Customer Success. The new hires will lead the company’s global field operation with a focus on helping build world-class customer experiences across onboarding, retention, professional services and expansion to drive revenue acceleration.
Previously, Schultz led identity security platform Okta’s North America Enterprise Success organization, while Hammond spent 30 years helping drive customer success experiences across the entire post-sales lifecycle for various security organizations.
“We love seeing our customers accelerate their revenue and we’re committed to building momentum around customer success,” said Todd Barnett, CRO of Drift, in a statement. “Drift’s founding principle is to put the customer at the center of everything we do. Bart and Ryan will evolve our customer-facing processes to ensure that every customer sees revenue impact from Drift.”