The Retail Revolution Report (ICAEW)

Our focused report on retail will detail the vast changes that have been undertaken in this industry since the onset of Covid, and how you can adapt to get to the top.

Welcome to our latest special report – and this time we are trying something new, with a sector focus on retail. Ardent readers (and I hope that includes most of you!) of BAM magazine will note we have occasionally featured an industry focus, but with the retail industry in such a period of change, we thought a deeper dive in this special report was due.

And I hope you are not disappointed by this; I have certainly found it a fascinating read, as our writers dissect the retail industry of old and try to predict what’s coming next. The experience of the customer is key and paramount, as explained by Morgan Witzel on page 2, but what is it that we actually want? Find out here.

A staple of my upbringing was spending time at the local shopping centre with friends and acquaintances on a Saturday afternoon; I’m sure it was the same for you. However, with dire warnings of multiple shopping centre closures to come, what will take their place? Page 9 has the answers.


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