Harvard Business Review
The economic impacts of Coronavirus are significant and many businesses are feeling their way towards understanding and strategy.
What is your organization's benchmark for customer data privacy? Maybe a better question is, what is your customer's benchmark?
Strategy is different from execution and you would be surprised how often the rush to efficiency runs right over strategy and somehow the processes start justifying the ends which somehow start justifying the means.
Companies that fare well during a downturn and surge ahead of competitors in the subsequent recovery have gotten their pricing house in order before the recession hit.
Back in 2010, according to market researcher Gartner, 36 percent of businesses said they competed mostly on the basis of customer experience. By 2016, that number had risen to 89 percent. Here are insights and research created at Harvard Business School for improving the customer experienced and what happens when you don’t.