Browsing Tag
empathy
3 posts
Podcast: Insider Interviews with VaynerMedia’s Claude Silver
My version of scaling Gary,” acknowledges Claude Silver, “is to remind people that every single person is responsible for the culture at VaynerMedia.
Why Your Company has a Customer Empathy Deficit
Alex Allwood's new book, Customer Empathy, explores why empathy with customers is declining despite the growing focus on customer experience management.
How Automation Can Give Us Back Our Empathy
In our pursuit of faster, more immediate service, we've lost the human touch. According to a recent Forrester Research report entitled "The Missing Human Connection," that sacrifice could mean the difference between success and failure