ROI of customer experience in 2021 (Qualtrics)

The experiences you create for customers has a direct impact on your business. Just as consistently good experiences will pay off, the price of one bad experience is enough to set you back.

In partnership with the Qualtrics XM Institute, we spoke to nearly 18,000 consumers around the world to understand how their experiences impact 3 loyalty metrics – trust, advocacy and likelihood to purchase more.

Read on to dig deeper into these loyalty metrics, how they vary by 17 different industries, and how you can leverage great customer experiences to drive sales and growth.

What you’ll learn in this study


  • The impact of customer experience on loyalty and growth
  • How you can expect a bad experience to impact sales in your industry
  • Steps to take to improve the customer experience

DOWNLOAD THE REPORT HERE.

Total
0
Shares
Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Previous Article

Creativity, Disruption and Innovation in Tech Marketing (Shaped By)

Next Article

How the pandemic changed marketing (Sitecore)

Related Posts

Subscribe to TheCustomer Report

Customer Enlightenment Delivered Daily.

    Get the latest insights, tips, and technologies to help you build and protect your customer estate.