Morgan Stanley Receives $60 Million Fine for Improper Handling of Customer Data

Morgan Stanley agreed to pay $60 million to settle accusations that it didn’t properly handle the decommissioning of data centers tied to its wealth-management business, the Office of the Comptroller of the Currency said in a Thursday statement.

The lender “failed to effectively assess or address risks associated with decommissioning its hardware,” including improper assessment of the risks of subcontracting the work and failing to keep appropriate tabs on customer data stored on obsolete devices, the regulator said. The fine doesn’t come with additional business restrictions.

The OCC detailed two instances — one in 2016 and another in 2019 — in which Morgan Stanley didn’t meet expectations for overseeing contractors, though no breach of customer information was implied. Four years ago, the lender decommissioned two data centers associated with its U.S. wealth-management operations, and it failed to properly oversee the contractor’s handling of the hardware, according to the consent order. A similar issue arose in 2019 regarding the decommissioning of other hardware.

“We have continuously monitored the situation and we do not believe that any of our clients’ information has been accessed or misused,” Morgan Stanley said in a Thursday statement. “Moreover, we have instituted enhanced security procedures, including continuous fraud monitoring, and will continue to strengthen the controls that we have in place to protect our clients’ information.”

(AdvisorHub Editor’s Note: Morgan Stanley in July offered two years of free credit monitoring to some current and former customers. At least three class-action law firms have filed negligence and privacy claims against the wirehouse. Morgan Stanley is also considering “appropriate legal action” against the outside contractor, according to a person familiar with the events.)

Morgan Stanley announced Thursday that it would expand its wealth-management business through a $7 billion acquisition of Eaton Vance Corp. Last week, Morgan Stanley received approval from the Federal Reserve to acquire E*Trade Financial Corp. The deal adds a broad new base of retail customers to Morgan Stanley’s brokerage business.


This article originally appeared in AdvisorHub.

Total
0
Shares
Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Previous Article

SurveyMonkey Launches GetFeedback CX Platform

Next Article

SAP Launches Customer Data Platform

Related Posts

Subscribe to TheCustomer Report

Customer Enlightenment Delivered Daily.

    Get the latest insights, tips, and technologies to help you build and protect your customer estate.