Investment firm KKR will acquire a majority stake in Probe CX alongside existing management.
The investment will be used to further fuel Probe’s robust growth and strengthen its digital capabilities to enhance its service offering to customers.
Quadrant Private Equity, Five V Capital and Rodney Kagan are the shareholders of Probe CX.
Probe is a provider of customer experience (CX) and business process outsourcing (BPO) solutions based in Australia. Probe was founded by Co-chairman Rodney Kagan in 1979 and is now the largest provider of outsourced CX and BPO services in Australia and New Zealand, with more than 600 clients and over 15,000 staff located in its 33 offices across the globe.
KKR also has experience in growing businesses in the CX industry, including its investment in Webhelp – a provider of CX and BPO solutions throughout Europe.