The 2023 Retail Technology Buyers Guides

Big Lots Selects Medallia to Capture Omni-Channel Customer Journeys to Transform Loyalty

SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced Big Lots has selected Medallia Experience Cloud to curate a unified view of their physical, digital and omni-channel journeys to consistently delight their customers.

“We are proud to be selected by Big Lots as their Experience Management partner. Their well-known strengths in merchandising, purchasing and location selection combined with their passion for their customer and employee satisfaction, position them uniquely in the discount retail sector”

Tweet this

Big Lots, a discount retailer operating more than 1,400 stores in 47 states, is looking to Medallia to identify and eliminate points of friction in the customer journey in real-time and ensure consistent employee training to drive customer loyalty.

“We are proud to be selected by Big Lots as their Experience Management partner. Their well-known strengths in merchandising, purchasing and location selection combined with their passion for their customer and employee satisfaction, position them uniquely in the discount retail sector,” said Leslie Stretch, president and CEO of Medallia.

Follow us on TwitterFacebook and Instagram

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. www.medallia.com

© 2019 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.

Contacts

PR Contact:
Valerie Beaudett
press@medallia.com
+1 (650) 400-7833

IR Contact:
Carolyn Bass
ir@medallia.com

Total
0
Shares
Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Previous Article

AskNicely Launches World’s First Customer Experience Coaching Platform

Next Article

Sit Ligula Metus Sem. Eget Elementum Amet Tellus

Related Posts

Magnify Raises $6M

Magnify, a startup that transforms the customer experience through post-sales orchestration, today announced $6M in seed funding from…
ethical AI

Subscribe to TheCustomer Report

Customer Enlightenment Delivered Daily.

    Get the latest insights, tips, and technologies to help you build and protect your customer estate.